Shipping policy
Thank you for shopping with Starkart.Shop. This Shipping Policy explains how we process and deliver orders placed through our website within India.
1. Shipping Coverage
We currently ship orders to eligible delivery addresses across India.
Delivery availability may vary depending on the customer's location, courier service coverage, and other operational factors.
2. Order Processing
Orders are generally processed and dispatched within 1–3 business days after successful order confirmation and payment verification.
Orders placed on weekends or public holidays may be processed on the next business day.
During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer than usual.
3. Estimated Delivery Time
After dispatch, orders are generally delivered within approximately:
3–7 business days
Delivery times are estimates and are not guaranteed. Actual delivery time may vary depending on the destination, courier availability, weather conditions, holidays, local restrictions, and other circumstances beyond our reasonable control.
Remote and difficult-to-reach locations may require additional delivery time.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Any free-shipping offer will be subject to the terms and conditions of the specific promotion.
We reserve the right to change shipping charges or promotional shipping offers at any time.
5. Order Tracking
Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or another available communication method.
Tracking information may take some time to become active after the courier receives the shipment.
You can use the tracking information provided to check the current status of your shipment.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- House/building number
- Street/locality
- City
- State
- PIN code
- Valid phone number
Starkart.Shop is not responsible for delivery failures or delays resulting from incorrect, incomplete, or outdated information provided by the customer.
If an order is returned to us because the customer provided an incorrect address, was unavailable for delivery, or failed to accept the shipment, additional shipping charges may apply if we are able to arrange another delivery.
7. Failed Delivery Attempts
Our courier partners may make multiple delivery attempts depending on their operating procedures.
If the customer is unavailable, does not respond to the courier, refuses delivery, or provides an incorrect address, the shipment may be returned to the sender.
Please ensure that the phone number provided during checkout remains reachable until your order is delivered.
8. Delayed or Lost Shipments
Although we work with shipping partners to deliver orders as quickly as possible, delivery delays may occur due to circumstances outside our control.
These may include:
- Weather conditions
- Natural disasters
- Transportation disruptions
- Public holidays
- Courier operational issues
- Incorrect address information
- Local restrictions
- High order volumes
- Other unforeseen circumstances
If your shipment appears significantly delayed or is reported as lost, please contact us at zmartindia1@outlook.com with your order number.
We will work with the relevant courier service to investigate the shipment.
9. Damaged Packages
Please inspect your package when you receive it.
If your package appears seriously damaged or the product inside is damaged, please contact us as soon as possible at zmartindia1@outlook.com.
Please provide:
- Your order number
- Clear photographs of the outer packaging
- Clear photographs of the product
- A description of the damage
- Any other information reasonably required to investigate the issue
We will review the matter and provide an appropriate resolution where applicable.
10. Incorrect or Missing Items
If you receive an item that is different from what you ordered or an item is missing from your package, please contact us at zmartindia1@outlook.com as soon as possible after delivery.
Please include your order number and clear photographs of the package and products received.
We will investigate the issue and provide an appropriate resolution where the issue is verified.
11. Cash on Delivery
Where Cash on Delivery (COD) is available, the availability of COD may depend on the delivery location, order value, courier availability, and other factors.
COD orders may be subject to additional verification before dispatch.
We reserve the right to cancel or decline a COD order where verification cannot be completed or where we reasonably suspect fraudulent activity.
12. Order Cancellation
Once an order has been processed or dispatched, cancellation may not be possible.
If you need to request a cancellation, contact us immediately at zmartindia1@outlook.com.
Cancellation requests are not guaranteed and depend on the status of your order.
13. Returns and Refunds
Unless otherwise required by applicable law, purchases from Starkart.Shop are final sale.
We generally do not accept returns, exchanges, or refunds for change-of-mind purchases or incorrect product selection.
For information about damaged, defective, or incorrect products, please refer to our Return & Refund Policy.
Nothing in this Shipping Policy limits any consumer rights that cannot legally be excluded under applicable law.
14. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Starkart.Shop
Email: zmartindia1@outlook.com
Website: Starkart.Shop
When contacting us about an order, please include your order number and the phone number or email address used when placing the order so that we can assist you efficiently.