Refund policy
Last updated: August 12, 2026
Thank you for shopping with us. Please read this Return & Refund Policy carefully before placing your order.
No Returns or Refunds
All orders placed on our website are final sale. We do not accept returns, exchanges, cancellations, or refund requests once an order has been successfully placed.
Before completing your purchase, please carefully review the product details, description, size, quantity, images, and other information provided on the product page.
Because our products may include personal-care and hygiene items, we cannot accept products back after delivery.
Damaged, Defective, or Incorrect Items
Although we do not accept returns or refunds for change-of-mind purchases, we want you to receive the correct product in good condition.
If you receive an item that is damaged, defective, or materially different from what you ordered, please contact us at zmartindia1@outlook.com as soon as possible after delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
- Any other information needed to verify the issue
We will review the matter and, where appropriate, provide a suitable resolution in accordance with applicable law.
Order Cancellation
Orders generally cannot be cancelled after they have been confirmed or processed.
If you need to request a cancellation, contact us immediately at zmartindia1@outlook.com. Cancellation is not guaranteed and depends on whether your order has already been processed or dispatched.
Refunds
We do not provide refunds for change of mind, incorrect selection, dissatisfaction after use, or any other reason not covered by applicable consumer law or an approved issue with the order.
Where a refund is legally required or specifically approved by us following verification of a damaged, defective, or incorrect item, the refund will be issued to the original payment method where possible.
Processing times may vary depending on your payment provider or bank.
Non-Returnable Products
Due to hygiene and product-safety considerations, personal-care, beauty, cosmetic, and similar products are generally non-returnable and non-exchangeable once delivered.
We also do not accept returns for products that have been opened, used, altered, or damaged after delivery.
Contact Us
If you have any questions regarding this policy or an issue with your order, please contact:
Email: zmartindia1@outlook.com
We recommend contacting us before sending any product back. Unauthorized returns will not be accepted.
Important Notice
This policy does not limit or exclude any rights or remedies that cannot legally be excluded under applicable consumer-protection laws. Where applicable law provides a mandatory right to a refund, replacement, cancellation, or other remedy, those rights will continue to apply.